SVP, Platform, Security and New Products - Cloud Success
Core
Lead Customer Success in anticipating, preparing for, and enabling adoption of new product innovation, Salesforce Platform evolution, acquisitions, Security mandates, and AI-driven change.
Role type
Senior Vice Principal (SVP), Strategy & Operations
Builds
Scalable NPI tracking, readiness, enablement, and adoption operating models across Product, Engineering, Security, and Platform.
Domain
SaaS / Cloud Computing / AI / Security
Required skills
Cross-functional program leadership, New Product Introduction (NPI) framework design, Security readiness strategy, Executive stakeholder alignment, Data-driven decision making, Process redesign, Technical fluency in AI/automation/security, Strategic planning
Preferred skills
Salesforce Platform expertise, Acquisitions integration experience, AI/Agentic AI knowledge
Technologies
Salesforce Platform, AI, Automation, APIs, Integrations, Security tools
Responsibilities
Establish two-way operating models for platform readiness; Scale enterprise-wide NPI frameworks; Partner with CISO to build security readiness; Align executive priorities via QBRs; Design proactive go-to-market motions for innovation.
Seniority
Senior, hands-on IC (SVP level)
