Senior Manager - Software Engineering
Core
Lead the Unified Observability team to build a single platform for metrics, logs, and traces across Salesforce, enabling customers to troubleshoot behavior across multiple services.
Role type
Senior Engineering Manager (Unified Observability)
Builds
Unified Observability platform (metrics, logs, traces)
Domain
SaaS / Observability / Distributed Systems
Deliverable
production ML models
Required skills
People management, cross-functional partnership, architectural decision making, incident response, AI-assisted engineering practices, stakeholder communication, team culture building
Preferred skills
Observability/telemetry pipelines, OpenTelemetry, high-cardinality metrics, distributed tracing, log aggregation, HBase, ClickHouse, multi-tenant systems, inclusive team building
Technologies
OpenTelemetry, HBase, ClickHouse, AI coding assistants (Claude Code, Codex)
Responsibilities
Own team delivery and health (staffing, prioritization, quality), align cross-functional architecture, drive cross-team alignment on data ingestion and performance, remove blockers and manage tradeoffs, champion AI-assisted engineering, own operational health (on-call, incident response), build team culture
Seniority
Senior, hands-on IC manager
