SVP, Research & Insights - Experience & Design Org
Core
Lead enterprise Research & Insights to build a continuous intelligence capability spanning Customer 360, Platform, Data 360, Agentforce, and Slack, shaping product strategy and human-agent collaboration.
Role type
SVP, Research & Insights (Executive, Strategy & Organization Building)
Builds
Enterprise research agenda, continuous evaluation systems, human-agent measurement models, and a durable knowledge infrastructure.
Domain
SaaS / AI / Human-Agent Collaboration / Enterprise Software
Required skills
Enterprise research leadership, behavioral science, mixed methods, experimentation, AI/human factors, executive synthesis, talent development, organizational influence
Preferred skills
Experience with agentic AI, trust/delegation in human-machine systems, reconstructing complex work domains
Technologies
Salesforce platforms (Customer 360, Agentforce, Slack), research tooling, knowledge infrastructure
Responsibilities
Establish enterprise research agenda, build continuous evaluation systems, define human-agent measurement models, integrate cross-functional evidence, recruit and develop research leaders.
Seniority
Executive (SVP), Strategy & Organization Building
