SVP, Research & Insights - Experience & Design Org
Core
Lead enterprise Research & Insights to shape product strategy, architecture, and business decisions through continuous intelligence on customer work, human-agent collaboration, and longitudinal outcomes.
Role type
SVP, Research & Insights (Executive)
Builds
Enterprise Experience Intelligence, continuous evaluation systems, and a durable knowledge infrastructure for human-agent collaboration.
Domain
Enterprise Software / AI / Human-Computer Interaction
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
leading research in complex multi-product enterprises, qualitative and behavioral science research, mixed methods and experimentation, interpreting product and production data, human factors and human-machine collaboration, executive synthesis and strategic influence, recruiting and developing senior research talent, integrating diverse evidence streams, protecting research independence.
Preferred skills
experience with AI and automation, trust and delegation in intelligent systems, reconstructing complex work domains, generative product influence.
Technologies
N/A
Responsibilities
Establish an enterprise research agenda tied to consequential business decisions; build a continuous evaluation system from prototypes to production outcomes; define research models for human-agent collaboration; integrate evidence across analytics, sales, support, and market intelligence; recruit and develop a bench of research leaders and distinguished practitioners.
Seniority
Executive (SVP), Strategy & Mentorship
