Senior Finance Manager – Customer Care
Core
Senior finance partner to the Finance Director and Customer leadership team, providing strategic finance leadership and hands-on support across Customer Care, Service & Repair Operations, and related propositions.
Role type
Senior Finance Manager (Customer Care & Operations)
Builds
Customer Care performance agenda, investment decisions, service model economics, warranty governance, and value creation initiatives.
Domain
Automotive/Consumer Goods (Customer Care, Service & Repair, Warranty)
Required skills
P&L management, financial forecasting, business case modelling, investment appraisal, financial governance, market benchmarking, cost control, working capital management, pricing strategy, executive reporting, SAP/Hyperion/Onestream proficiency
Preferred skills
Qualified accountant, Master's degree in Finance & Accounting, experience in customer-facing service environments, advanced Excel skills
Responsibilities
Lead monthly actuals vs forecast review and trend analysis; Own the Customer P&L narrative across Driver Grade B, S&A, and Repair; Drive financial assessment and governance for business cases and warranty initiatives; Lead financial input into pricing and service line optimisation; Prepare executive and board-level materials for performance reviews.
Seniority
Senior, hands-on IC