Principal Technical Support Engineer
Core
Lead technical support for enterprise customers on Salesforce products, resolving complex system issues, optimizing performance, and collaborating with development teams.
Role type
Principal Technical Support Engineer (Enterprise)
Builds
Resolution of critical system outages and performance optimizations for Signature Success Plan customers
Domain
Enterprise CRM / Cloud Computing / AI Agents
Deliverable
client delivery
Required skills
Troubleshooting, technical investigation, problem-solving, team leadership, mentoring, shift management, deep expertise in Web technologies (HTML, CSS, JavaScript, APIs) or Server-side technologies (SQL, Java, databases)
Preferred skills
Salesforce CRM/Lightning Platform knowledge, Visualforce/Apex development, LWC development, Salesforce certifications (Platform Admin, Developer, Agentforce Specialist, JavaScript Developer)
Technologies
Salesforce, Agentforce, Data Cloud, HTML, CSS, JavaScript, SQL, Java, Apex, Visualforce, Lightning Web Components
Responsibilities
Provide high-level technical support to large enterprise clients, manage escalations from customers and internal stakeholders, optimize client business processes based on inquiry trends, contribute to team growth and operational efficiency, handle on-call duties for weekend shifts
Seniority
Principal, hands-on IC with leadership
