Customer Success Manager- Mulesoft exp mandatory
Core
Serve as a primary contact point for Salesforce's largest and highest-profile customers, acting as a trusted advisor to ensure technical and operational health and maximize value from their Mulesoft investment.
Role type
Senior Customer Success Manager (Mulesoft)
Builds
Customer success outcomes via Mulesoft platform optimization, adoption of new features, and proactive service delivery.
Domain
Enterprise Software / Integration Platform as a Service (iPaaS)
Required skills
Mulesoft platform expertise, API management, Java-based systems, Internet protocols (TLS, HTTP, REST), SaaS connectivity, CI/CD implementation
Preferred skills
TIBCO or Boomi expertise, architectural guidance, incident management
Technologies
Mulesoft, TIBCO, Boomi, Java, REST, HTTP, TLS, Salesforce, Netsuite, Workday
Responsibilities
Develop and maintain relationships with key customer business and IT partners; coordinate completion of Signature Success catalog of services; act as an advisor for adoption of new Mulesoft features; communicate value of Signature Success to ensure renewals; provide updates during infrastructure service degradations; act as an advocate during triage and resolution of high severity cases.
Seniority
Senior, hands-on IC
