Customer Success Manager- Mulesoft exp mandatory
Core
Serve as a primary contact and trusted advisor for Salesforce's largest and highest-profile customers, ensuring technical and operational health of their Mulesoft implementations to maximize investment value.
Role type
Senior Customer Success Manager (Mulesoft Integration Specialist)
Builds
Customer success outcomes via Mulesoft platform optimization, adoption of new features, and resolution of high-severity incidents.
Domain
Enterprise Software / Cloud Integration / API Management
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Mulesoft AnyPoint Platform expertise, Enterprise Integration patterns, API Management, Cloud provider experience, Incident management, Stakeholder management, Technical advisory
Preferred skills
TIBCO or Boomi experience, CICD implementation, Non-functional requirements (audit, logging, security, monitoring), SaaS connectivity (Salesforce, NetSuite, Workday)
Technologies
Mulesoft, TIBCO, Boomi, REST, HTTP, TLS, Web Services, Cloud providers, CICD tools
Responsibilities
Partner with key customer business and IT partners to understand top business goals and priorities; Provide proactive guidance on Salesforce features and Mulesoft release adoptions; Act as an advocate during triage and resolution of high severity cases; Communicate value of Signature Success to ensure renewals; Lead customer communications during infrastructure service degradations or disruptions.
Seniority
Senior, hands-on IC
