Principal Technical Support Engineer (Integration)
Core
Resolve complex platform integration issues for enterprise customers using Salesforce MuleSoft, Apex, and LWC, providing hands-on troubleshooting and best practice guidance.
Role type
Principal Technical Support Engineer (Integration)
Builds
Customer success and stability for mission-critical Salesforce integration systems
Domain
Enterprise SaaS / Cloud Integration / CRM
Deliverable
client delivery
Required skills
Java application debugging and development, REST/SOAP API design and implementation, RDBMS and SQL data management, HTTP/TLS/TCP troubleshooting, web technologies (HTML/CSS/JS/XML) debugging, containerized microservices knowledge, log analysis and debugging, multi-tenant architecture understanding
Preferred skills
3+ years technical support experience, 3+ years system development/operations experience, cloud platform experience (AWS/Azure), Kubernetes/EKS/AKS experience, Windows desktop application support, Linux/Unix OS experience, Salesforce CRM application experience
Technologies
MuleSoft, Apex, Lightning Web Components (LWC), Java, REST, SOAP, Kubernetes, AWS, Azure, TCPDump, Fiddler, HAR, HeapDump, ThreadDump
Responsibilities
Troubleshoot and resolve complex technical integration issues for customers, collaborate with internal teams to lead issue resolution, create knowledge base articles and contribute to developer communities, analyze logs and system dumps to diagnose root causes, guide customers on best practices and optimal product usage
Seniority
Senior, hands-on IC