Information Security | Lead Incident Responder
Core
Senior technical investigator leading high-impact security incident response for Salesforce's EMEA/India region, focusing on log analysis, containment, and customer communication.
Role type
Senior IC Incident Responder (Security Operations)
Builds
Incident response outcomes, containment actions, and detection logic for Salesforce Core, Marketing Cloud, and Commerce Cloud.
Domain
Enterprise SaaS Security / Cloud Security
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Advanced log analysis (Splunk, SQL), incident investigation, containment strategy, customer communication under pressure, forensic techniques, compliance knowledge (GDPR, DORA), mentoring
Preferred skills
Salesforce Admin certification, cloud-native security (AWS, GCP, Azure), AI/automation tooling in security, advanced forensic case experience
Technologies
Splunk, SQL, UIP/MonC, Salesforce Core, Marketing Cloud, Commerce Cloud, AWS, GCP, Azure
Responsibilities
Lead investigations into advanced security incidents; perform log analysis and scope data exfiltration; execute strategic containment actions; lead hostile customer calls; engineer new detections; mentor junior responders; coordinate regional operations.
Seniority
Senior, hands-on IC