Director, Customer Security Response
Core
Leading end-to-end investigation and response for the most complex, high-severity customer security incidents across APAC and US West, including multi-cloud data exfiltration scoping and novel attacker TTPs.
Role type
Senior IC Director of Customer Security (Incident Response)
Builds
Secure customer environments and maintain trust through rapid containment and regulatory compliance.
Domain
Enterprise SaaS Security / Incident Response
Deliverable
client delivery
Required skills
hands-on incident response investigation, multi-cloud data exfiltration scoping, advanced Splunk and SQL query writing, executive communication, regulatory notification (GDPR/DORA), team leadership, cross-functional engagement
Preferred skills
AI and automation program management within security operations, Salesforce platform ecosystem familiarity, advanced threat hunting, detection engineering
Technologies
Splunk, SQL, OAuth, API
Responsibilities
Lead complex customer security investigations involving multi-cloud data exfiltration and novel attacker TTPs; Serve as final technical authority on containment decisions and lead high-stakes customer calls; Own regional operations including staffing, capacity planning, and case assignment; Drive cross-functional engagement to close detection gaps and transition to AI-driven automated triage.
Seniority
Director, hands-on IC with leadership scope
