Sr. Product Manager, Customer Health Platform
Core
Founding Product Manager for a new Customer Health Platform that provides a unified view of enterprise security posture, technical health, and customization complexity to enable proactive health management and accelerate Agentforce readiness.
Role type
Sr. IC Product Manager (AI/ML Platform)
Builds
Production AI/ML features for enterprise customer health monitoring and Agentforce readiness
Domain
Enterprise SaaS, AI/ML, Security, Observability
Deliverable
production ML models | product features
Required skills
Product strategy & roadmap ownership, AI/ML technical fluency (search, LLMs, infrastructure), AI model/vendor strategy management, Enterprise product delivery, Cross-functional leadership, Data-driven iteration
Preferred skills
Salesforce platform architecture knowledge, Agentic workflows expertise, Technical health/observability product experience, Usage-based pricing strategy, Partner ecosystem building
Technologies
Large Language Models (LLMs), AI/ML infrastructure, Search systems, Information retrieval
Responsibilities
Own product strategy, roadmap, and end-to-end delivery across scrum and AI research teams; Translate business requirements into detailed specs and user stories; Engage directly with customers to define requirements; Drive prioritization and trade-offs; Present strategies to executive leadership
Seniority
Senior, hands-on IC