Technical Service Representative I
Core
Provide technical support, troubleshooting, and installation assistance for loading dock equipment control systems and sensors.
Role type
Entry-level technical service representative (field support)
Builds
Loading dock equipment (Poweramp, DLM, McGuire brands) and specialized control boxes
Domain
Manufacturing / Industrial automation / Loading dock systems
Deliverable
client delivery
Required skills
Troubleshooting, electrical field wiring understanding, blueprint/schematic reading, ERP system usage, IoT integration basics, warranty claim processing
Preferred skills
Controls aptitude, technical school education, prior technical service environment experience, advanced electronics knowledge
Technologies
ERP Systems, IoT platforms, control wiring systems, sensors, controllers
Responsibilities
Resolve production and installation issues with control boxes and sensors; troubleshoot and diagnose equipment failures; assist on field visits; create warranty claims; communicate technical issues to Engineering
Seniority
Entry-level, 2+ years experience or equivalent technical education
