Client Services Representative - Remote
Core
Answering 90% of incoming calls from providers, members, and facilities regarding eligibility, benefits, claims, and authorization of services for Managed Behavioral Health and Employee Assistance Program (EAP) members.
Role type
Client Services Representative (Call Center)
Builds
Frontline support for Managed Behavioral Health and EAP members and providers
Domain
Healthcare / Behavioral Health
Deliverable
client delivery
Required skills
problem solving, initial intake documentation, handling calls under stress, typing proficiency, computer program proficiency
Preferred skills
BA in psychology, social services, or health administration