PSP Associate (Donor Development)
Core
Cultivate and grow the Individual Giving donor segment for UNHCR by developing personalized communications, managing donor pipelines, and executing telemarketing campaigns to increase donor loyalty and lifetime value.
Role type
Associate Private Sector Partnerships Officer (Individual Giving Donor Development)
Builds
Donor retention programs, personalized communication campaigns, and telemarketing initiatives for individual donors
Domain
Non-profit fundraising / Refugee assistance
Required skills
donor retention strategies, telemarketing, copywriting, data analysis, campaign management, stakeholder coordination
Preferred skills
fundraising experience, direct marketing, bilingual communication (English/Bahasa Malaysia), MS Office proficiency
Technologies
CRM systems, direct mail platforms, telemarketing tools, WhatsApp
Responsibilities
Identify and migrate Individual Giving donors to higher-value segments, create personalized donor communications via online and offline channels, manage telemarketing suppliers and scripts, monitor donor giving trends and KPIs, ensure accurate donor data recording
Seniority
Associate, hands-on IC