Bilingual SAL Advocate
Core
Advocate for members regarding benefits, eligibility, referrals, and claims via phone, email, and in-person contact.
Role type
Member Service Advocate (Call Center)
Builds
Member satisfaction and retention through accurate benefit explanation and issue resolution.
Domain
Healthcare insurance / Medicare Advantage
Deliverable
client delivery
Required skills
Data entry, computer literacy, oral and written communication, calm demeanor under pressure, handling high call volume
Preferred skills
Medicare benefits knowledge, healthcare/insurance/pharmacy industry experience
Technologies
Computer systems, word processing, email
Responsibilities
Educate members and providers on plan options, resolve member issues and complaints, document transactions in computer systems, follow up on member inquiries, participate in member calling projects
Seniority
Entry-level IC
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