Senior Support Specialist
Core
Senior Support Specialist driving process automation, risk management documentation, and user support for Global Risk operations using Power BI, Power Automate, and RSA Archer.
Role type
Senior IC operational risk and process automation specialist
Builds
Automated workflows, risk dashboards, and standardized process documentation
Domain
Financial services / Operational Risk / Business Continuity
Required skills
RSA Archer administration, Power BI dashboarding, Power Automate workflow automation, Visio flow charting, business process documentation, risk assessment, controls evaluation, root-cause analysis, UAT and production testing
Preferred skills
AI-driven process improvement, financial services operations knowledge
Technologies
Power BI, Power Automate, RSA Archer, Visio
Responsibilities
Lead business process documentation and flow chart creation; Create Power BI dashboards and develop Power Automate solutions; Provide admin support, conduct UAT/Prod testing, and manage Archer access security; Reengineer existing processes through automation and AI.
Seniority
Senior, hands-on IC
