Senior Product Manager, Product Operations Member Experience & Digital Health
Core
Lead operational performance, optimization, and continuous improvement of the Member Experience & Digital Health product ecosystem, ensuring platform reliability and scalability.
Role type
Senior Product Manager (Product Operations)
Builds
Scalable and reliable digital member experiences, backend systems, data flows, and integrations.
Domain
Financial Services / Digital Health / Platform Operations
Required skills
Root cause analysis, incident triage, cross-functional coordination, backlog management, API/integration knowledge, data flow optimization, stakeholder communication, platform scalability planning
Preferred skills
Enterprise IT navigation, complex incident leadership, systemic improvement identification, API/SDK/integration pattern experience, enterprise platform environment familiarity
Technologies
APIs, SDKs, data pipelines, enterprise platforms
Responsibilities
Own operational health and stability of Member Experience capabilities; Lead identification and resolution of complex product and technology issues; Conduct root cause analysis to eliminate recurring problems; Partner with Product, Engineering, and Data teams to translate needs into technical improvements; Monitor platform performance metrics and KPIs; Prioritize Product Operations backlog balancing business value and technical feasibility; Identify opportunities to improve backend systems and workflows; Coordinate cross-functional initiatives with clear ownership and milestones.
Seniority
Senior, hands-on IC
