Delivery Lead - Operations and Health Technology
Core
Senior technology leadership role accountable for end-to-end delivery of Operations and Health technology initiatives and leading the Business Analysis capability for Manulife Philippines.
Role type
Senior Delivery Lead & Business Analysis Capability Lead
Builds
Digital capabilities and enhancements for backend policy administration systems in Operations (Underwriting, claims, servicing) and Health domains
Domain
Insurance / Financial Services
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Project and program delivery, cross-functional team leadership, complex stakeholder management, agile and hybrid delivery models, business analysis leadership, requirements shaping, financial services domain knowledge
Preferred skills
Claims transformation, workflow automation, TPA integration
Technologies
Backend policy administration systems
Responsibilities
Own end-to-end delivery outcomes for the Operations and Health technology portfolio, lead and mature the Business Analysis capability across Manulife Philippines, provide leadership and direction to PMs, BAs, Engineers, QA, and Scrum Leads, manage cross-squad dependencies and remove delivery blockers, build and retain strong delivery talent
Seniority
Senior, hands-on IC with leadership responsibilities
