Business Analyst - Service Delivery
Core
Translate business needs into actionable technology requirements for Global Fraud initiatives and Claims Technology platforms.
Role type
Business Analyst (Service Delivery)
Builds
Claims technology tools, platforms, and user stories for Global Fraud initiatives.
Domain
Insurance / Claims Technology / Fraud Detection
Required skills
Insurance business knowledge, Enterprise BPM (Pega), Agile Scrum, requirements gathering, process analysis, user story development, flowcharting (Visio), stakeholder management
Preferred skills
Analytical and data-driven mindset, out-of-the-box thinking, documentation of SOPs
Technologies
Pega, Microsoft Visio, Agile Scrum
Responsibilities
Work with clients to determine business requirements and KPIs; Engage business and development teams to design and document data flows; Conduct analysis of functional business processes; Develop and execute test plans; Develop user guides and training material
Seniority
Mid-level, hands-on IC
