Supervisor Complex Claims
Core
Lead an auto appraisal team to manage complex claims, ensuring accurate assessment, financial control, and adherence to service levels for insured parties and clients.
Role type
Senior team lead (auto claims appraisal)
Builds
Complex claims resolution and payment processing for insured parties and suppliers
Domain
Insurance (Property Casualty) / Auto Appraisal
Deliverable
client delivery
Required skills
Team management, complex claims assessment, policy interpretation, negotiation, mediation, arbitration, ADR, KPI management, financial control, regulatory compliance
Preferred skills
Strategic initiative execution, performance management, stakeholder engagement, succession planning
Technologies
Balance scorecard, KPIs
Responsibilities
Manage allocation of complex claims within the team, maintain performance within metrics (250 claims/month), ensure accurate assessment and proactive reserving, drive best practice compliance, mitigate indemnity and expense spend, manage team professional development, ensure regulatory compliance
Seniority
Senior, hands-on IC with team leadership