Pharmacy Patient Access Coordinator
Core
Coordinates, processes, and manages manufacturer free drug program participants; communicates with providers, staff, and patients to obtain medication orders and financial information; submits applications to manufacturer programs; reviews claim edits and denials to ensure proper billing and payment.
Role type
pharmacy patient access coordinator
Builds
manufacturer free drug program workflows and patient care processes
Domain
Healthcare / Pharmacy operations
Required skills
pharmacy knowledge, patient communication, financial data management, claim denial resolution, staff training coordination, prior authorization processing, medical record management, vendor relationship management, clinical note extraction, policy compliance
Preferred skills
drug dosing and administration knowledge
Technologies
electronic medical record systems, pharmacy management software
Responsibilities
Manage workflow of manufacturer free drug programs; evaluate patient workload and redistribute tasks; gather and document patient demographics and insurance data; initiate follow-up communication and schedule deliveries; conduct staff orientation and training; draft correspondence letters and denial appeals; maintain patient records; meet with hospital directors to ensure service quality; resolve medication denials with revenue integrity teams; manage state and national registrations; extract clinical notes and labs from EMR.
Seniority
Mid-level, operational IC