Lead, Client Services Specialist (Onsite – Corporate & Client Services)
Core
Senior IT Support Specialist delivering high-quality end-user support and managing enterprise Windows endpoints, identity, and collaboration tools for the corporate office.
Role type
Senior IC IT Support Specialist (Endpoint & Identity)
Builds
Enterprise Windows endpoint management, Microsoft Entra ID/Active Directory administration, Microsoft 365 services, and collaboration platforms.
Domain
Corporate IT / Enterprise Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Windows endpoint management, Microsoft Intune administration, Microsoft Entra ID (Azure AD) administration, Active Directory management, Microsoft 365 administration, device lifecycle management, identity and access management, Microsoft Teams support, L3 technical escalation, SLA-driven support operations
Preferred skills
Ivanti Neurons experience, endpoint analytics and reporting, PowerShell automation, ServiceNow experience, security-focused endpoint management
Technologies
Windows, Microsoft Intune, Microsoft Entra ID, Active Directory, Microsoft 365, Microsoft Teams, Ivanti Neurons, ServiceNow, PowerShell
Responsibilities
Administer Microsoft Intune for device enrollment, compliance, configuration profiles, application deployment, and policy management; Manage endpoint security posture, vulnerability remediation, patch management, and compliance reporting; Serve as a key administrator for Microsoft Entra ID, Active Directory, and Microsoft 365 services; Troubleshoot authentication, SSO, MFA, Conditional Access, and access-related issues; Act as an L3 escalation point for complex technical issues and support VIP/corporate users; Mentor Service Desk staff and provide technical guidance.
Seniority
Senior, hands-on IC