Customer Engagement Lead
Core
Lead planning, installation, deployment, and execution of customer projects in the power generation and HVAC industry, serving as the primary link between customers and internal teams to align operational delivery with client expectations.
Role type
Senior Customer Engagement Lead (Operations)
Builds
Customer projects involving power generation and HVAC equipment deployment
Domain
Energy solutions, Power generation, HVAC
Required skills
Team management, Project planning and execution, Cross-functional collaboration, Site audits and inspections, Performance monitoring, Equipment readiness management
Preferred skills
Experience in Power generation and HVAC industry, ERP system proficiency
Technologies
MS Office, ERP systems
Responsibilities
Build and maintain trusted customer relationships as the primary point of contact for service matters; Partner with customers to understand business objectives and deliver solutions; Lead planning, installation, deployment, and execution of customer projects; Oversee technicians and project teams to ensure safe and effective work; Conduct site visits, audits, and inspections for compliance; Monitor project performance and key service metrics; Represent customer priorities internally to foster cross-functional alignment.
Seniority
Senior, hands-on IC with team management