Senior Analyst - Microsoft 365
Core
Senior technical expert providing global administration, support, and optimization of Microsoft 365 services for 7,000+ users.
Role type
Senior IC Microsoft 365 Systems Administrator
Builds
Global Microsoft 365 support, governance, and service enhancements for enterprise users
Domain
IT Operations / Enterprise Collaboration
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work -> infrastructure
Required skills
Microsoft 365 administration, Microsoft Teams troubleshooting, Exchange Online management, SharePoint Online configuration, OneDrive support, Microsoft Copilot integration, root cause analysis, problem management, service governance, technical standards definition, project leadership, stakeholder communication, mentoring
Preferred skills
Microsoft certifications, structured troubleshooting, continuous improvement practices, change management
Technologies
Microsoft 365, Microsoft Teams, Exchange Online, SharePoint Online, OneDrive, Microsoft Copilot
Responsibilities
Provide expert administration and optimization of Microsoft 365 services; Act as senior technical escalation point for complex incidents; Lead root cause investigations and problem management; Define and maintain governance and technical standards; Drive service enhancements aligned to the roadmap; Lead delivery of migrations and technical change initiatives; Provide technical leadership and mentoring to colleagues
Seniority
Senior, hands-on IC with mentorship responsibilities