Overnight Resource & Referral Specialist
Hybrid · United States
Core
Screen, assess, and provide telephonic intervention/de-escalation for helpline callers in crisis to determine immediate courses of action and link them to services.
Role type
Crisis intervention specialist (behavioral health)
Builds
Crisis support services for individuals in mental health crisis
Domain
Behavioral health / Mental health crisis intervention
Deliverable
client delivery
Required skills
Behavioral health knowledge, crisis intervention, safety screening, risk assessment, de-escalation, resource coordination, HIPAA compliance
Preferred skills
BS/BA in mental health or human services, call center experience, suicide/crisis line support experience, bilingualism