Overnight Resource & Referral Specialist
Core
Screen, assess, and provide telephonic intervention/de-escalation for individuals in crisis via a 24/7 behavioral health helpline.
Role type
Crisis intervention specialist (call center)
Builds
Safety assessments and care plans for individuals in mental health crisis
Domain
Behavioral health / Mental health crisis services
Required skills
Behavioral health knowledge, crisis intervention, risk assessment, de-escalation, HIPAA compliance, documentation, resource coordination
Preferred skills
BS/BA in mental health or human services, call center experience, suicide/crisis line support experience, bilingualism
Technologies
Telephony systems, CRM/documentation tools
Responsibilities
Take inbound calls, texts, and chats from individuals in crisis; perform safety screenings and risk assessments; develop action plans with callers; document interactions accurately; coordinate follow-up with service agencies; ensure regulatory compliance.
Seniority
Entry-level to Mid-level, non-management