Product Management Lead, Communication Platform
Core
Own product strategy and roadmap for Teladoc Health's service communications and orchestration layer, connecting infrastructure to measurable business outcomes like visit growth and member engagement.
Role type
Senior Product Management Lead (Platform & Communications)
Builds
Scalable, data-driven orchestration platform for service communications, clinical nudges, onboarding journeys, and AI-driven engagement.
Domain
Healthcare technology / Customer Engagement Platforms
Deliverable
production ML models | product features
Required skills
Product strategy, build-vs-buy decisions, vendor evaluation, cross-functional leadership, data-driven decision making, technical fluency (APIs, data pipelines), stakeholder management, measurement framework design.
Preferred skills
Healthcare domain experience, CDP strategy, Snowflake-based segmentation, reverse ETL, homegrown platform development, consent systems design.
Technologies
Snowflake, CDP, Braze, Iterable, Salesforce Marketing Cloud, Adobe Journey Optimizer, Customer.io, APIs.
Responsibilities
Define and drive roadmap for member communications capabilities; lead build-vs-buy and vendor strategy; advance migration from distributed infrastructure; own communication preferences and consent experience; enable data-driven and AI-powered engagement; translate complex architecture into product direction; build the measurement framework.
Seniority
Senior, hands-on IC