Pharmacy Customer Associate I - BioPlus Specialty Pharmacy
Core
Responding to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
Role type
Customer service representative (specialty pharmacy)
Builds
Customer support for pharmacy retail and mail order prescriptions
Domain
Healthcare / Specialty Pharmacy
Deliverable
client delivery
Required skills
Customer service experience, Automated customer service environment experience, Research skills
Preferred skills
Specialty pharmacy experience, Call center experience, High call volume experience
Responsibilities
Develops and maintains positive customer relations, Coordinates with internal functions to resolve customer requests, Interacts with internal and external customers to provide claims and membership support, Completes necessary research to provide proactive solutions, Guides customers with personal options and technology tools