Pharmacy Customer Associate I
Core
Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions, providing claims, customer service, and membership support.
Role type
Customer service representative (pharmacy/health insurance)
Builds
Customer support for pharmacy retail and mail order prescriptions
Domain
Healthcare / Health Insurance
Deliverable
client delivery
Required skills
Customer service, telephone communication, written correspondence, claims processing, problem-solving
Preferred skills
Healthcare knowledge, health insurance knowledge, pharmacy knowledge, call center experience
Responsibilities
Interact with internal and external customers (subscribers, providers, administrators, physician offices), complete research to provide solutions, guide customers on technology and resources
Seniority
Entry-level, non-management