Pharmacy Customer Associate I (Indianapolis) - BioPlus Specialty Pharmacy
Core
Respond to basic customer questions via telephone and written correspondence regarding pharmacy retail and mail order prescriptions.
Role type
Customer service representative (specialty pharmacy)
Builds
Customer support for pharmacy retail and mail order prescriptions
Domain
Healthcare / Specialty Pharmacy
Deliverable
client delivery
Required skills
Customer service, telephone communication, written correspondence, claims support, membership support, research, problem-solving
Preferred skills
Call center experience, medical terminology, multi-tasking
Responsibilities
Develop and maintain positive customer relations, coordinate with internal functions to resolve requests, interact with internal and external customers to provide support, complete research to provide solutions, support customers with personal options and technology resources