Behavioral Health/EAP Consultant I
Core
Provide 24/7 behavioral health and Employee Assistance Program (EAP) services, including crisis intervention, assessment, and referrals for up to 10 million lives.
Role type
Licensed behavioral health consultant (IC)
Builds
EAP service department operations and member access to behavioral healthcare benefits
Domain
Healthcare / Behavioral Health
Deliverable
client delivery
Required skills
crisis intervention, assessment, short-term problem resolution, referral management, critical incident stress debriefing, health plan benefits navigation
Preferred skills
inpatient/outpatient behavioral health experience, call center experience
Technologies
shared mailbox, documentation system
Responsibilities
Respond to initial customer contacts and service requests; provide telephone and on-site support for crisis intervention; manage Critical Incident Stress Debriefing requests; assess members and assist in accessing behavioral healthcare benefits; manage shared mailbox for client/vendor information.
Seniority
Individual Contributor, Mid-level (3+ years experience)