Manager I Government Business Division (GBD) Special Programs Manager, Care Manager
Core
Provide direct operational and clinical supervision of Care Managers for children and youth with significant medical, behavioral health, placement, and social complexity within the Children and Family Specialty Plan (CFSP).
Role type
Senior IC Care Manager (Clinical Operations)
Builds
Operational oversight and clinical support for the CFSP program
Domain
Healthcare / Behavioral Health / Social Services
Required skills
Clinical supervision, caseload management, risk assessment, care plan development, regulatory compliance, performance management, hiring and training
Preferred skills
Service delivery coordination, discharge planning, behavioral health expertise, Medicaid system knowledge, North Carolina Foster Care system experience, LCSW/LCMHC/LMFT licensure
Technologies
None stated
Responsibilities
Oversee risk-managed Care Manager caseloads and distribute workloads; Monitor completion of contractually required face-to-face visits; Ensure timely completion of assessments and care plans; Provide clinical consultation and manage escalations for high-risk members; Maintain standards for documentation quality and regulatory compliance; Coach, support, and manage the performance of frontline Care Managers; Hire, train, coach, counsel, and evaluate direct reports.