Resource & Referral Specialist
Core
Screen, assess, and provide telephonic intervention/de-escalation for individuals in crisis via a 24/7 behavioral health helpline.
Role type
Behavioral Health Crisis Intervention Specialist
Builds
Immediate safety plans and service linkage for callers in crisis
Domain
Behavioral Health / Mental Health Crisis Services
Deliverable
client delivery
Required skills
Crisis intervention, safety screening, risk assessment, resource coordination, HIPAA compliance, trauma-informed care
Preferred skills
Call center experience, suicide/crisis line support experience, bilingualism
Technologies
Telephony systems, CRM/documentation tools
Responsibilities
Take inbound calls, texts, and chats from individuals in crisis; perform safety screenings and assessments to determine risk acuity; develop action plans in collaboration with the caller; document interactions accurately; provide linkage follow-up to ensure service access; coordinate with external agencies and support systems.
Seniority
Entry-level to Mid-level, Non-Management