Staff VP Puerto Rico CGS Operations, Country Head
Core
Country Head responsible for leadership, strategy, and overall operations of Carelon Global Solutions (CGS) Puerto Rico, a Global Capability Center supporting enterprise healthcare business objectives.
Role type
Staff VP / Country Head (Regional VP level)
Builds
Scalable healthcare operations delivery center (contact center, claims, clinical support, benefits administration)
Domain
Healthcare operations / Global Capability Center (GCC)
Required skills
Strategic leadership, P&L management, operational excellence, workforce effectiveness, continuous improvement, stakeholder management, leadership pipeline development, vendor management, change leadership
Preferred skills
MBA, advanced financial/analytical skills, large-scale organizational change management
Technologies
N/A
Responsibilities
Oversee diverse portfolio of healthcare operations including contact center and claims administration; manage operational performance, financial results, and compliance; drive continuous improvement and strategic initiatives; hire, train, and evaluate direct reports; serve as relationship owner for key vendors and external stakeholders
Seniority
Staff/Regional VP, strategy & mentorship
