Family Care-Service Coordinator
Core
Field-based service coordinator conducting assessments and managing long-term care plans for older adults and adults with disabilities in Wisconsin.
Role type
Senior IC case manager (LTSS)
Builds
Person Centered Support Plans (PCSP) and integrated care plans for members
Domain
Healthcare / Long-term services and supports (LTSS)
Required skills
face-to-face assessments, motivational interviewing, care coordination, interdisciplinary collaboration, utilization management, incident reporting, appeals/fair hearings
Preferred skills
health care related degree, assisted living experience, social work experience, waiver program experience, technology proficiency
Technologies
various assessment tools, utilization management systems
Responsibilities
Conduct face-to-face program assessments and develop comprehensive support plans; coordinate care with clinical teams and interdisciplinary groups; manage non-clinical needs for members with chronic illnesses or disabilities; document service goals with members and their support circles; mentor new staff and assist in process improvement; submit utilization requests; report critical incidents to state and county agencies; assist in appeals and audits.