Family Care-Service Coordinator
Core
Field-based service coordinator conducting assessments and managing long-term services and supports for older adults and adults with disabilities to maximize independent living.
Role type
Senior IC case manager (LTSS)
Builds
Person Centered Support Plans (PCSP) and integrated care plans for members
Domain
Healthcare / Long-term services and supports (LTSS)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
face-to-face program assessments, motivational interviewing, care coordination, interdisciplinary team collaboration, utilization management, incident reporting, appeal/fair hearing participation
Preferred skills
health care related degree, assisted living experience, social work experience, waiver program experience, technology proficiency
Technologies
case management tools, assessment tools
Responsibilities
Conduct face-to-face assessments and develop comprehensive support plans; coordinate care with clinical teams and interdisciplinary groups; manage non-clinical needs for members with chronic illnesses or disabilities; document service goals with care teams; mentor new staff; submit utilization requests; report critical incidents; assist with appeals and audits