Senior Staff Software Engineer - Agentic IT Operations
Core
Define technical strategy and architecture for autonomous AI-driven enterprise operations, transforming IT from manual workflows into agentic platforms at global scale.
Role type
Senior Staff Software Engineer (Agentic IT Operations)
Builds
Agentic AI platforms, autonomous enterprise systems, integration/automation platforms spanning ServiceNow/ERP/endpoint management, and engineering standards.
Domain
Enterprise IT Operations, Agentic AI, Large Language Models (LLM), Infrastructure Automation
Deliverable
production ML models
Required skills
Architecting agentic AI systems, LLM-based agent design, tool calling, RAG, orchestration frameworks, multi-step workflow automation, human-in-the-loop controls, enterprise system integration, infrastructure-as-code, CI/CD, containerization (Kubernetes), cloud platforms (AWS/GCP/Azure), observability (Prometheus/Grafana/Datadog), Python/Go, mentoring senior engineers, cross-organizational technical leadership.
Preferred skills
Event-driven architecture, workflow orchestration (Temporal/Airflow/Kafka), ServiceNow/ITSM platform expertise, open-source contributions, patents, published work.
Technologies
LLMs, RAG, ServiceNow, ERP, Kubernetes, AWS, GCP, Azure, Python, Go, Prometheus, Grafana, Datadog, PagerDuty, Temporal, Airflow, Kafka
Responsibilities
Own technical strategy and reference architecture for agentic AI; architect and build production agentic systems; design autonomous agents for complex enterprise workflows; define engineering standards for agentic systems; drive technical alignment across organizational boundaries; mentor and grow senior engineers.
Seniority
Senior Staff, hands-on IC with strategic influence
