Customer Support Specialist (Customer Support Management)
Core
Senior Supply Chain Planner managing the UK Rotorcraft Chinook Programme's supply chain, executing change requirements, and supporting Maintenance, Repair, and Overhaul (MRO) operations.
Role type
Senior IC supply chain planner
Builds
Supply chain execution and change management for the Chinook Programme
Domain
Defense / Aerospace / Rotorcraft
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Supply chain planning, ERP systems (SAP), proposal preparation, Statement of Work (SOW) development, Labour Basis of Estimates (BOE) creation, risk identification and mitigation, stakeholder communication, project milestone tracking, cost and operational efficiency analysis
Preferred skills
Bachelor's degree in business/logistics/supply chain, experience with MoD and government contracts
Technologies
SAP, Microsoft Office Suite
Responsibilities
Represent Supply Chain in Programme meetings, coordinate tasks across SCM functions, lead Additional Tasking portfolio from proposal to delivery, review customer proposals and develop SOWs/BOEs, manage changes to programme baselines, identify and mitigate supply chain risks, execute change to core Programme via SAP, report on task metrics, collaborate with Commercial/Programme/Finance/Engineering teams, track project milestones and dependencies
Seniority
Senior, hands-on IC