Branch Specialist 4
Core
Frontline service representative handling member inquiries, DMV transactions, travel services, and sales at a AAA branch.
Role type
Branch Specialist (Customer Service & Operations)
Builds
Member services, travel arrangements, insurance, and membership products
Domain
Insurance & Travel Services
Deliverable
product features
Required skills
Customer service, DMV regulations knowledge, cash handling, sales, notary services, mentoring
Preferred skills
State DMV licensing system proficiency, coaching ability, valid notary license
Technologies
State DMV licensing system, computer data input tools
Responsibilities
Greet members and determine service needs, process DMV license transactions, prepare travel materials and reservations, sell memberships and insurance, balance cash drawers, perform notary services, mentor junior employees
Seniority
Mid-level IC
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