Insurance Customer Service Representative
Core
Full-time Customer Service Representative resolving complex inquiries, supporting policy updates, and retaining members in a fast-paced contact center.
Role type
Customer Service Representative (Insurance)
Builds
Customer support interactions and policy management for auto and property insurance products
Domain
Insurance (Property & Casualty / Personal Lines)
Deliverable
client delivery
Required skills
Problem-solving, active listening, multitasking, computer proficiency, typing, grammar, confidentiality, compliance adherence
Preferred skills
Previous insurance or call center experience, Spanish fluency
Technologies
Contact center systems, CRM tools
Responsibilities
Resolve complex customer inquiries, support policy updates, retain members through problem-solving, identify upsell/cross-sell opportunities, handle escalated contacts
Seniority
Entry-level to Individual Contributor