Branch Specialist
Core
Greets members in person and by phone to determine service needs, providing DMV transactions, travel services, and administrative support while resolving problems.
Role type
Branch Specialist (Customer Service & Operations)
Builds
Member services, travel arrangements, and administrative functions for club members
Domain
Membership services / Travel / Insurance
Deliverable
product features
Required skills
Customer service, DMV regulations knowledge, cash handling, notary services, sales, data entry, mentoring
Preferred skills
State DMV licensing system proficiency, coaching ability, valid notary license
Technologies
State DMV licensing system
Responsibilities
Provide DMV registration services, prepare travel materials and assist with reservations, process payments and renewals, issue passport photos and IDPs, balance cash drawers, perform notary services, mentor junior employees
Seniority
Mid-level, hands-on IC
