OH License 2 EC
Core
Greets the public to determine service needs, provides DMV license and vehicle registration services, processes transactions, and resolves routine problems.
Role type
Front-line DMV service representative
Builds
Vehicle registration services and other DMV services for the general public
Domain
Government services / Motor vehicle administration
Deliverable
client delivery
Required skills
Customer service, cash handling, notary services, data entry, public relations, basic computer literacy
Preferred skills
Prior OH License 1 experience, coaching and mentoring abilities
Responsibilities
Greet the public and determine service requirements, process vehicle registration and license transactions, balance cash drawers and prepare deposits, perform notary services, open and close office securely, mentor junior employees, resolve moderate complexity problems in manager's absence
Seniority
Mid-level, hands-on IC
