Support Services Automation Engineer
Core
Design, build, and maintain automation solutions, integrations, and operational workflows for enterprise identity and service management platforms.
Role type
Mid-to-senior IC automation engineer (identity & ITSM)
Builds
Automation solutions, platform integrations, monitoring dashboards, and reporting tools for IGA and ITSM systems
Domain
Enterprise IT operations, Identity Governance & Administration (IGA), IT Service Management (ITSM)
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Software engineering, REST APIs, JSON, XML, SQL, PowerShell, Cloud SaaS integrations, Monitoring/Observability, Requirements gathering, Technical documentation, Agile delivery, AI-assisted coding tools
Preferred skills
IGA platforms (Saviynt, SailPoint), ITSM workflows, Directory services, Cloud identity platforms
Technologies
Jira, Postman, REST APIs, JSON, XML, SQL, PowerShell, Cloud SaaS
Responsibilities
Design and build automation for provisioning and access management; Develop integrations between enterprise platforms and SaaS apps; Configure and troubleshoot workflows and platform connections; Build dashboards and analytics for monitoring and reporting; Participate in solution design and technical reviews; Translate requirements into technical designs and documentation
Seniority
Mid-level, hands-on IC
