Omaha Taxpayer Assistance Representative
Core
Assist taxpayers with questions regarding Nebraska regulations, statutes, forms, refunds, and filing requirements; guide delinquent accounts and initiate adjustments.
Role type
Taxpayer Assistance Representative
Builds
Tax compliance and revenue collection services for the State of Nebraska
Domain
Public sector / State taxation
Deliverable
client delivery
Required skills
Tax law interpretation, account research, data entry, Excel, Oracle, verbal/written communication, negotiation, active listening
Preferred skills
Spanish fluency, call center experience
Technologies
Excel, Word, Oracle, Outlook
Responsibilities
Assist taxpayers with filing requirements and refund questions; guide delinquent business or individual accounts; initiate adjustments to tax returns; educate taxpayers on compliance; interact with the public in person, on the phone, or via correspondence.
Seniority
Entry-level to Mid-level