State Service Office Supervisor
Core
Coordinate and direct State Service Officers to assist veterans in applying for and obtaining benefits, while supervising a staff of Service Officers and administrative support.
Role type
State Service Office Supervisor
Builds
State Veteran Homes State Veteran Service Officer (SVSO) Program and Nebraska Resource Center (NRC) operations
Domain
Public Sector / Veterans Affairs
Deliverable
client delivery
Required skills
Supervisory techniques, strategic planning, policy interpretation, compliance management, public relations, staff supervision, program coordination
Preferred skills
Experience leading or supervising others
Technologies
Computer applications used by the agency
Responsibilities
Plans and directs the operation of the Veterans Affairs Service Office; interprets and enforces program policies; recommends changes to policies or program services; participates in strategic planning and evaluates program goals; ensures compliance with accreditation and federal standards; develops and conducts public relations activities; manages and coordinates the SVSO Program and NRC; serves as a key point of contact with the Military Affairs Liaison; manages services to Nebraska's National Guard; re-establishes support for Justice-Involved Veterans; conducts outreach to veteran families enrolled in Medicaid; supervises staff including selection, leave approval, performance evaluation, training, and discipline.
Seniority
Mid-level supervisor