Senior Customer Success Engineer - DGX Cloud
Core
Strategic partner for internal AI builders onboarding, adopting, and optimizing NVIDIA DGX Cloud platform workloads.
Role type
Senior Customer Success Engineer (Technical Account Management)
Builds
Scalable recommendations for compute, networking, and storage; reusable playbooks, tooling, and dashboards for AI/ML operations.
Domain
Cloud Infrastructure / AI & Machine Learning / High-Performance Computing
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Cloud infrastructure architecture, distributed systems, Kubernetes, data analysis, Python/Go/Shell scripting, cross-functional influence
Preferred skills
AI/ML or HPC workload support, GPU capacity planning, infrastructure automation, executive communication
Technologies
Kubernetes, Python, Go, Shell, DGX Cloud
Responsibilities
Partner with internal customers across the full lifecycle of DGX Cloud usage; translate workload requirements into scalable infrastructure recommendations; turn repeat customer needs into reusable playbooks and tooling; guide customers through architecture reviews and performance tuning; use operational data to identify risks and improve platform efficiency; contribute lightweight automation or code to accelerate delivery.
Seniority
Senior, hands-on IC with strategic partnership focus
