Fulfillment and Logistics Program Manager
Core
Lead and scale service fulfillment and logistics operations for installation, field service, parts logistics, returns, and depot repair to meet SLAs and cost targets.
Role type
Senior Program Manager (Fulfillment & Logistics)
Builds
End-to-end fulfillment flows, service offerings, and logistics networks for high-tech hardware products.
Domain
High-tech hardware / Supply Chain & Logistics
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
Program management, cross-functional coordination, 3PL/carrier/depot partner management, process optimization (Lean/Six Sigma), capacity planning, inventory strategy, risk management, change management, data-driven decision-making, WMS/TMS/FSM/ERP integration
Preferred skills
MBA, CSCP, Six Sigma certification, SQL, Excel modeling, BI tools (Tableau, Power BI), PMP, Agile
Technologies
WMS, TMS, FSM, ERP, SQL, Tableau, Power BI
Responsibilities
Design and optimize end-to-end fulfillment flows; manage relationships with 3PLs, carriers, and repair partners; define program benchmarks and build dashboards; lead continuous improvement initiatives; develop capacity planning and inventory strategies; lead change management for new systems and SOPs; own risk management and business continuity planning.
Seniority
Senior, hands-on IC
