LTSS Service Coordinator-Western Iowa
Core
Conducts service coordination for individuals in specialized long-term services and supports (LTSS) programs, managing physical and behavioral health needs through face-to-face assessments and care planning.
Role type
Field-based LTSS Service Coordinator
Builds
Comprehensive Person Centered Support Plans (PCSP) and integrated care plans for members with chronic illnesses, co-morbidities, or disabilities
Domain
Healthcare / Long-term Services and Supports (LTSS)
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Person Centered Planning, face-to-face program assessments, motivational interviewing, care coordination, interdisciplinary team collaboration, utilization management, incident reporting, appeal/fair hearing assistance
Preferred skills
BA/BS in healthcare-related field, experience with social work agencies
Technologies
Pre-defined assessment tools, utilization management systems
Responsibilities
Conduct face-to-face assessments using pre-defined tools; develop Person Centered Support Plans (PCSP) and backup plans; coordinate care with clinical teams and interdisciplinary groups; manage non-clinical needs for members with chronic conditions; document short and long-term service goals; identify members for alternative service levels; mentor new staff; submit utilization/authorization requests; report critical incidents to state and county agencies; assist with appeals and audits
Seniority
Individual Contributor, 2+ years experience