Delivery Director and Services Operations Lead - APAC
Core
Establish and manage an APAC-wide services operations function and oversee project delivery for the PAC region.
Role type
Senior Delivery Director and Services Operations Lead
Builds
APAC services business operations and project delivery outcomes
Domain
Banking / Financial Services / Operations Management
Deliverable
client delivery
Required skills
Program management, process design and implementation, financial management, risk management, team leadership, strategic planning, commercial acumen, stakeholder management
Preferred skills
Retail banking experience, end-to-end banking offering knowledge, mentoring capabilities
Technologies
N/A
Responsibilities
Establish and manage an operations function to drive process design and adherence; oversee project delivery against time and budget; liaise with Consulting and Support teams to streamline engagement; review and implement HR decisions for team capacity; identify opportunities to improve ways of working; act as an escalation point for projects; support team training and development; develop key customer relationships.
Seniority
Senior, hands-on IC with leadership responsibilities
