Assistant Manager, Customer Experience
Core
Lead store operations and team development to deliver exceptional customer experiences in an industrial apparel and footwear retail environment.
Role type
Assistant Manager, Customer Experience (Retail Store Leadership)
Builds
Customer service standards, team performance, and operational efficiency for Mark's Stores
Domain
Retail (Industrial Apparel, Footwear, Accessories)
Deliverable
product features
Required skills
Leadership, team development, scheduling, customer feedback analysis, conflict resolution, loyalty program management, sales metrics tracking, inventory accuracy management, adaptability, decision-making
Responsibilities
Partner with SGM to hire and build a diverse team; Assist in scheduling and workload planning; Take ownership of loyalty programs; Run the Manager on Duty program; Handle customer escalations; Analyze customer feedback and implement improvements; Collaborate with other departments for seamless customer experience.
Seniority
Mid-level, hands-on IC