Operations Supervisor, Jackpocket
Core
Lead a team managing lottery courier operations, overseeing ticket order processing, fulfillment, and redemption for the Jackpocket product.
Role type
Operations Supervisor (fulfillment center)
Builds
Lottery ticket order processing and redemption services
Domain
Gaming / Lottery operations
Required skills
Team leadership, shift scheduling, operational troubleshooting, inventory management, regulatory compliance, physical stamina
Preferred skills
Fast-paced environment experience, technology familiarity, Microsoft Excel, recruiting and hiring experience
Technologies
Microsoft Excel
Responsibilities
Lead the fulfillment center team to hit production targets; Manage shift scheduling, attendance, and breaks; Troubleshoot operational challenges like outages and staffing issues; Handle high-value ticket redemption; Manage inventory and office supplies.
Seniority
Mid-level, hands-on IC
