Manager Generator Services
Core
Manage field service operations, technician teams, and generator service workflows for industrial power solutions.
Role type
Manager, Generator Services
Builds
Service delivery and technical support for industrial generator systems
Domain
Industrial power systems / Generator services
Deliverable
client delivery
Required skills
Team management, technical knowledge of diesel/natural gas/propane generators, electrical troubleshooting, root cause analysis, KPI management, safety compliance, vendor coordination, budgeting
Preferred skills
NFPA/NEC/EPA regulations expertise, advanced diagnostics of complex control systems, remote monitoring/loT platforms, service process improvement, conflict resolution, business acumen
Technologies
FieldServio, Microsoft Office Suite
Responsibilities
Directly manage Field Supervisors and conduct performance management, oversee technician certification programs, review revenue invoicing and KPIs, manage department personnel including employment and fleet, coordinate technician schedules for customer support, lead root cause analysis for technical problems, serve as technical liaison for major projects and troubleshooting, ensure compliance with safety protocols, act as final escalation point for complex issues, provide technical expertise to customers and engineers, coordinate with Parts Department, assist in quoting service repair jobs, maintain knowledge of generator system technology
Seniority
Manager, operational oversight